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This policy explains exactly what information beetbd collects when you open an account, make a deposit through Upay or Bank Transfer, or contact our support team — and how we keep that information safe. Access to this platform and the protections described here depend on your local law and eligible regions.
When you create an account on beetbd, we collect the details you submit during registration — your name, contact information and any identity documents required for account verification. When you fund your account through Upay or Bank Transfer, transaction references are recorded in your account history so you can review them at any time after login. We also collect technical data such as your device type, browser session identifiers and IP address to maintain the security of each login session. This data is not sold to third parties. It is used to operate your account, process your wallet activity and respond to any support request you raise. If you contact our support team — whether by email or through the on-site message tool — the content of that conversation is stored and linked to your account record. You can request a summary of the data we hold against your account by writing to our support team directly. Any data we retain is kept only for as long as it is necessary for operational, legal or security purposes, consistent with the applicable rules in your eligible region. How long specific categories of data are retained is set out further in the Trust section below.
Name, contact details and identity documents submitted at sign-up
Deposit and withdrawal references logged and visible in your account dashboard after login
Transfer confirmations stored against your account for your own reference and for support queries
Browser session IDs, device type and IP address used to keep each login session secure
This policy covers the beetbd platform as you access it — your account, your wallet and the content you interact with directly. It does not extend to third-party services that open in a separate window or operate under their own terms. Understanding the boundary helps you know which questions to bring to us and which to direct elsewhere.
Your login credentials, session activity and account settings fall fully inside this policy. We control how this data is collected, stored and used, and you can query it through our support team.
Upay and Bank Transfer activity processed through your beetbd wallet is covered here. Transaction references are held in your account history and available to review after login.
The games, sports markets and promotional content shown inside your account are covered by this policy in terms of how your interaction data is recorded. Game outcomes and odds are governed by separate game-provider terms.
Links or services that direct you outside the beetbd platform operate under their own privacy terms. We cannot speak to how external providers handle your data once you leave our environment.
You have real, actionable rights over the information beetbd holds for you. Reviewing your account details is the first step — log in, go to your account settings page, and check the name, contact information and payment details listed there. If something is incorrect, you can update it directly in settings or ask our support team to make the correction on your behalf. If you want to know exactly what data we hold linked to your account, write to our support team with your registered email address and a brief description of your request. We will review and respond in line with the process set out at the time of your query. You can also ask us to close your account — the current process for doing this is shown in your account dashboard after login. Where local law in your eligible region gives you additional rights around data access, correction or deletion, those rights apply within the limits the law sets.
Log in and open your account settings page to see the personal and payment details we hold for you at any time.
Update name or contact information in account settings, or contact support if the field is locked and you need a manual correction.
Send your registered email address and a brief description to our support team. We will confirm what data we hold and how it is used.
The steps to close or deactivate your account are shown in your account dashboard after login. Support can walk you through the process if needed.
If you have a question about how your data is handled, or if you want to act on any of the rights described in this policy, our support team is the right starting point. Write to us with your registered account email and a clear description of your request — we will acknowledge it and respond through the same channel. For account-specific queries about your Upay or Bank Transfer records, our team can pull the relevant entries from your account history and share them with you directly.
Send your privacy or data query to our support email with your registered account address. We respond through the same channel.
Use the message tool inside your account to raise a support request. Your conversation is stored and linked to your account record for follow-up.
Many data and account questions can be answered directly in your dashboard after login — check the account settings and transaction history sections first.
Security and transparency around account data are not afterthoughts on beetbd — they shape how the platform operates. Each login session uses session identifiers that expire when you log out, limiting exposure if your device is shared. Cookies used on the platform serve functional purposes: keeping you logged in, remembering your preferred language setting, and recording which sections of the account you have visited during a session. No behavioural profiling data is sold to advertising networks. Retention periods vary by data type: account registration details are kept while your account is active and for a further period required by applicable rules in your eligible region; transaction records tied to Upay or Bank Transfer activity follow the retention period set by those payment rails and our operational requirements. If you want to understand the retention period for a specific category of data, our support team can clarify this for your account.
Login sessions use expiring session identifiers. Logging out ends the session and reduces exposure on shared or public devices. We recommend logging out after each session.
Functional cookies keep your session active and remember your language preference. We do not use cookies to build advertising profiles or share behavioural data with third parties.
Registration and account data is retained while your account is active and for the period required under applicable rules in your eligible region. Transaction records follow payment-rail and operational requirements.
If you believe data about your account is incorrect or should be removed, write to our support team with the detail. We review each request individually against the applicable rules.
These are the questions we hear most often from account holders in Bangladesh about how beetbd handles personal data, account records and their rights under this policy.
We collect the name, contact information and identity documents you submit at registration. Once your account is active, we also record session data, device type and IP address to secure your login. Transaction references from Upay or Bank Transfer deposits are stored in your account history.
Yes. Log in and check your account settings and transaction history for the details visible there. For a fuller summary of the data held against your account, write to our support team with your registered email address and we will respond with the relevant details.
We do not sell your personal data. Data may be shared with payment processors handling your Upay or Bank Transfer transactions, and with technical service providers operating under our instructions. We do not share your data with advertising networks for behavioural profiling.
Go to account settings after login and update the relevant fields directly. If a field is locked and you cannot edit it yourself, contact our support team with your registered email and a description of the correction needed — we will handle it manually.
Account registration details are kept while your account is active and for a further period set by the applicable rules in your eligible region. Transaction records linked to Upay or Bank Transfer activity follow our operational and payment-rail retention requirements. Contact support to ask about a specific data category.
This policy applies to accounts created on beetbd. Whether you can access the platform and the protections it describes depends on your local law and eligible region. If you are unsure about your eligibility, check the account registration page or contact our support team for clarification.